Refund Policy

Please contact us at hello@hoyastoreaustralia.com.au before returning any items and for any other concerns.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws.

If you are a consumer under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period for which a remedy may be available can vary from product to product, depending on factors such as the nature of the product and the price.

Returns

To be eligible for a return, contact Hoya Store Australia within seven days of receiving your purchase.

Returned items must be in the same condition that you received them and must also be in their original packaging.

If 7 days have gone by since you received your purchase, we are unable to offer you a refund or replacement.

Gift cards cannot be returned.

Refunds

Once your return is received and inspected, you will be notified by email. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

We do not offer 'change of mind' refunds.

Replacements

We always replace items if there is available stock. When there is no available replacement, a refund will be issued.

Shipping

If you are returning an item to us, email a screenshot of the express post tracking number and receipt to hello@hoyastoreaustralia.com.au. Once we receive the item/s, we will issue a refund which will cover the return shipping costs.