FAQs

Do you have a shop-front?

Shopify Inc. provide us with the online e-commerce platform that allows us to sell our plants and growing accessories 100% online thus doing away with the need for a store-front. Shopify uses an e-catalogue which manages stock inventory, tracks sales and dispatch and, by default, is set up to operate on a ‘first paid – first served’ basis. Setting up an account and logging in is a requirement prior to shopping.

What payment types are offered?

Credit card, debit card, PayPal and AfterPay.

How are plants prepared for shipment?

Hoyas and dischida are epiphytes and this makes them great travellers. Our plants are grown in a soil-free medium consisting of coconut coir and perlite, and they are shipped bare-rooted. They are watered well before shipment (hydrated) and undergo one final inspection. If they are found to be sick and unlikely to survive, we either find a replacement or issue a refund. Roots are wrapped in two layers of damp paper towel, fastened in a ziploc bag then packed into a sturdy cardboard box with shredded paper which further insulates them on the journey.

Why are orders shipped Express?

Since the disruption of covid, which had a significant impact on Australia Post delivery times, we now only offer express post so that everything arrives in the fastest possible timeframe. Orders are generally shipped on Monday through to Wednesday to help avoid spending unnecessary time in the post.

How do I track the status of my delivery?

Via the tracking number we send you by email. If you are worried about the progress of your delivery, you can check-in with Australia Post Customer Service on 131 318.

What should I do with my plants when they arrive?

You will receive printed Care Notes enclosed with your first order, covering topics like potting mediums, watering, fertilising and pest control. These Notes are also available here.

The species I want is out of stock. What should I do?

On each plant profile there is opportunity to sign up for a 'Back In Stock' notification so that you receive an email alert when they are back in stock.

I received an email alert to say the species I want is back in stock but, when I tried to order, it is out of stock. Why does this happen?

From our private collection, we offer small numbers of plants across a wide range of hoya varieties, many of which are exceptionally rare and hard to find. As hoyas are currently hugely popular and highly sought after, this means they sell out quickly. We always have a range of young plants under cultivation which come into the Store as they mature so, if you wish, you can sign up for another availability notification.

When is your new stock released?

We release new stock every fortnight. Dates and times are announced on the banner of our Store's homepage, with details emailed to you via our newsletter. Over the cooler months our stock releases are smaller and less frequent.

What is the 'H' code?

Every new Hoya or Dischidia variety added to our collection is assigned a unique in-house code, such as H303 or D24, so that we can accurately track the identity and provenance of the plant. This code should be discarded when you receive and label your plant as it is not part of the plant's official name.

Do you combine postage?

If you place two or more orders on the same day, we always endeavour to combine postage and issue you a refund - you will receive an email when the refund is processed. In order to prevent errors, our combined postage refund only applies to orders placed under the same account / email address.

Do you ship internationally?

Plants are shipped only within Australia. Resource books are available to overseas customers.

Do you ship to WA, TAS and NT?

Yes. Please contact us to request specific quarantine information.

Can I place a custom order for specific species?

Sorry - we do not offer this service on our plants. At times, custom orders are created for specific accessory combinations or for overseas customers ordering resource books.

Can you hold my order and ship it at a later date?

Apologies - we do not offer this service.

What is your policy in regards to aggressive customers?

Customers who are aggressive or threatening - for example; If you don't give me what I want, my friends and I will trash your brand - will find they are blocked from our social media, with their incoming emails diverted to Junk.