Our mission is to bring you the healthiest, happiest plants! All purchases from this webStore are based on the photos we provide, and we offer refunds only when a customer feels that the plant they received is meaningfully different to those shown in the plant profile's picture.
We select the best plants prior to shipping but it is perfectly normal for them to have minor imperfections or vary slightly in size and colour to what is pictured. Our hoyas are generally offered in two sizes: small (50mm pot) and medium (80mm pot); and occasionally large (100mm pot). They have established roots and are posted to you bare-rooted.
If you feel that the plant you have received is insufficient in some way when compared with the plant profile's picture, please contact us within 7 days to organise a refund. After 7 days no refunds will be considered.
Plenty of care advice can be found in the printed Care Notes sent with first time orders, and on our Store's blog. Please read this information carefully, as plants which decline / die after seven days in a customer's care cannot be refunded. If you have any questions about care that you feel have not been answered by these resources, please contact us and we will be happy to help.
No refunds are offered for 'change of mind' purposes.
Our Hoyalicious Guarantee does not extend to auction items.